Effective Date: August 22, 2026
At Vasasthala, we respect your privacy and want you to understand how your information is collected, used, and protected when you use our website and services.
This Privacy Policy explains what information we collect from buyers, sellers, visitors, and registered users, why we collect it, how we use it, and the choices available to you.
By using Vasasthala or creating an account, you acknowledge that you have read and understood this Privacy Policy.
1. About Vasasthala
Vasasthala is an online property marketplace that allows users to discover, publish, and interact with property listings.
The platform may provide services and features including property listings, buyer and seller accounts, property search, seller contact access, subscription plans, contact credits, and paid listing-related services.
At present, the platform is operated by an individual/business operator and may later be operated through a registered business entity. Any change to the operating entity may be reflected in an updated version of this Privacy Policy.
Operator: Ashwini C
Website: https://vasasthala.com/
Email: support@vasasthala.com
2. Information We Collect
We collect only the information that is reasonably required to operate the platform, provide our services, maintain user accounts, improve the website, and meet applicable legal or security requirements.
2.1 Information You Provide
Depending on how you use the website, we may collect:
- Full name
- Mobile number
- Email address
- Password and account authentication information
- Profile photograph
- User type, such as buyer or seller
- Property information submitted by sellers
- Property photographs, videos, and other media
- Property location and address information
- Property pricing and other listing details
- Information provided when contacting support
- Information provided when reporting a property or user
- Information relating to subscriptions, plans, credits, and purchases
We may ask for additional information when it is necessary to provide a particular feature or service.
3. Mobile Number and Account Verification
A mobile number may be required to create and verify a user account.
We may use your mobile number for purposes such as:
- Account registration
- OTP-based verification
- Account security
- Preventing duplicate or fraudulent accounts
- Identifying the account associated with a particular mobile number
- Providing important account-related communications
Your mobile number is not intended to be publicly displayed simply because you have registered on the platform.
Seller contact information may become available to an eligible buyer only through the features and access rules provided by the platform.
4. Information About Property Listings
If you are a seller or otherwise submit a property listing, you understand that information submitted for publication may be visible to other users and website visitors depending on the listing’s status and the platform’s features.
This information may include:
- Property type
- Purpose of the listing
- Property location
- Pricing
- Size and property details
- Availability information
- Photos and videos
- Description and other information supplied by you
Sellers should avoid submitting unnecessary personal information in public property descriptions, photographs, or other listing content.
5. How We Use Your Information
We may use collected information to:
- Create and manage user accounts
- Verify users and maintain account security
- Provide property search and listing services
- Publish and manage property listings
- Allow buyers and sellers to use relevant platform features
- Process subscriptions and other purchases
- Maintain buyer contact credits and access records
- Manage seller plans and listing slots
- Process property boosts or renewals
- Prevent misuse, fraud, spam, and unauthorized activity
- Respond to support requests
- Send important service-related communications
- Improve website functionality and user experience
- Monitor technical performance and security
- Maintain records required for legitimate business or legal purposes
- Comply with applicable laws and lawful requests
We do not use personal information for purposes unrelated to the operation of the platform unless permitted by law or otherwise explained to you.
6. Buyer Contact Access
Vasasthala may allow registered buyers to access seller contact information through a credit-based system.
Buyers may receive a limited number of contact credits as part of the platform’s free offering and may be able to purchase additional credits when available.
When a buyer uses a contact credit to unlock a property, we may record information such as:
- Buyer account
- Property involved
- Date and time of access
- Number of credits used
- Related transaction information
This information helps us provide the contact-access service, maintain accurate account records, prevent abuse, and resolve disputes.
7. Subscription Plans and Purchases
The platform may offer paid services such as seller subscription plans, buyer contact credits, Boost/Renew services, or other paid features.
When you make a purchase, we may collect or maintain information necessary to identify and manage the transaction, such as:
- User/account identification
- Selected service or plan
- Amount payable
- Transaction reference
- Payment status
- Purchase date
- Refund or cancellation status, where applicable
Payment card, UPI, banking, or other sensitive payment credentials may be processed directly by the payment service provider used by the platform. We do not intend to store complete card or banking credentials on our own servers unless specifically required and lawfully permitted.
8. Payment Service Providers
For online payments, Vasasthala may use third-party payment processors or payment gateway providers.
When you make a payment, the payment provider may collect and process information according to its own privacy policy, security practices, and applicable requirements.
We may receive transaction-related information from the payment provider so that we can confirm the payment, activate the purchased service, maintain transaction records, process refunds where applicable, and prevent fraudulent transactions.
9. Information Collected Automatically
When you visit or use the website, certain technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- General technical information
- Pages visited
- Approximate usage information
- Date and time of website activity
- Error and performance information
This information may be used for security, analytics, troubleshooting, performance improvement, and maintaining the reliability of the website.
10. Cookies and Similar Technologies
We may use cookies and similar technologies to make the website function properly and to understand how visitors use the platform.
Cookies may help us with functions such as:
- Keeping users signed in
- Remembering preferences
- Maintaining sessions
- Security
- Website performance
- Analytics
- Improving user experience
Some cookies may be placed or managed by third-party services used by the website.
You can control or delete cookies through your browser settings. However, disabling certain cookies may affect some website features.
More information is provided in our Cookie Policy.
11. How We Share Information
We do not sell your personal information simply because you use Vasasthala.
We may share information with third parties when reasonably necessary to operate the platform, provide requested services, protect users, or comply with legal requirements.
These third parties may include:
- Payment service providers
- Hosting and infrastructure providers
- Website security and technical service providers
- Email, SMS, or OTP service providers
- Analytics or performance service providers
- Professional advisers where necessary
- Government authorities or law-enforcement agencies where legally required
We expect service providers handling information on our behalf to use appropriate safeguards and to process information only for legitimate purposes.
12. Seller and Buyer Information
Vasasthala is designed to connect people interested in property.
Because of this, some information supplied by sellers may be made available to buyers or visitors as part of a property listing.
Seller contact information is handled separately from general public listing information and may be provided only through the platform’s access rules.
Users must not misuse, copy, distribute, sell, or use another person’s contact information for spam, harassment, unlawful solicitation, or any other unauthorized purpose.
13. User-Submitted Content
When you upload property photographs, videos, descriptions, documents, profile information, or other content, you are responsible for ensuring that you have the necessary rights and permissions to submit that content.
You should not upload:
- Content belonging to another person without permission
- Misleading or fraudulent property information
- Unlawful content
- Content containing unnecessary personal information
- Content that violates another person’s privacy or rights
We may remove or restrict content that violates our Terms & Conditions or applicable law.
14. Account Security
We take reasonable measures to protect user information against unauthorized access, misuse, loss, or alteration.
However, no website or internet-based service can guarantee complete security.
You are responsible for keeping your account credentials confidential and should notify us if you believe that your account has been accessed without permission.
15. Data Retention
We retain information for as long as reasonably necessary to provide our services, maintain legitimate business records, meet legal requirements, resolve disputes, enforce our terms, prevent fraud, and protect the platform.
Different types of information may be retained for different periods.
For example, account, transaction, security, and business records may need to be retained even after an account is closed where there is a legitimate or legal reason to do so.
Information that is no longer reasonably required may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.
16. Account Deletion
You may request deletion of your account through the available account settings or by contacting us.
Account deletion does not necessarily mean that every record connected with the account will immediately disappear.
Certain information may need to be retained for legitimate purposes, including:
- Financial and transaction records
- Fraud and security records
- Records required by law
- Records needed to resolve disputes
- Information necessary to enforce our Terms & Conditions
Where appropriate, information that must be retained will be restricted from unnecessary use.
17. Mobile Number and Free Plan Records
Vasasthala may maintain records associated with a user’s verified mobile number for account security, prevention of duplicate accounts, and administration of platform benefits.
Where a free-plan entitlement is designed to be available only once for a particular mobile number, deleting an account may not automatically create a new lifetime free-plan entitlement for that same number.
This type of record may be retained to prevent misuse of the platform’s free-plan system.
18. Your Choices and Rights
Depending on applicable law, you may have rights relating to your personal information, including the ability to:
- Request access to certain personal information
- Request correction of inaccurate information
- Request deletion where applicable
- Withdraw consent where processing is based on consent
- Raise a concern about how your information is handled
- Request information about certain processing activities
Some requests may be subject to legal, security, or legitimate-business limitations.
To make a privacy-related request, contact us at:
Email: support@vasasthala.com
19. Children’s Privacy
Vasasthala is intended for use by adults and is not designed to knowingly collect personal information from children.
If we become aware that personal information has been submitted by a child in circumstances where such collection is not permitted, we may take reasonable steps to delete the information.
20. Third-Party Websites and Services
The website may contain links to third-party websites, services, payment providers, or other external platforms.
We are not responsible for the privacy practices or content of third-party websites.
Users should review the privacy policies of third-party services before providing information to them.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time as the website, services, technology, or legal requirements change.
When we make significant changes, we may update the effective date and, where appropriate, provide additional notice.
We encourage users to review this page periodically.
22. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
Vasasthala
Operator: Ashwini C
Email: support@vasasthala.com
Website: https://vasasthala.com/
Last Updated: August 22, 2026