Effective Date: August 22, 2026
At Vasasthala, we aim to provide clear information about our paid services before you make a purchase.
This Refund & Cancellation Policy explains how cancellations, refunds, failed payments, duplicate payments, and paid services are handled on our platform.
By purchasing a paid service from Vasasthala, you agree to this policy along with our Terms & Conditions.
1. About Our Paid Services
Vasasthala may offer paid services including:
- Seller subscription plans
- Buyer contact-credit purchases
- Property Boost/Renew services
- Other paid features introduced in the future
The price, duration, benefits, and applicable conditions of a service will be displayed before payment.
2. Seller Subscription Plans
The platform may offer seller plans such as:
Silver Plan
- Price: ₹299
- Validity: 3 months
- Listing capacity: 50 slots
Gold Plan
- Price: ₹699
- Validity: 3 months
- Listing capacity: 150 slots
The available plans, prices, benefits, and terms may change in the future.
The terms applicable to a purchase are generally those displayed to the seller before the payment is completed.
3. Buyer Contact-Credit Purchases
Buyers may be given free contact credits according to the current platform offering.
The platform may also allow buyers to purchase additional contact credits after their free allowance has been used.
For example, the platform may offer:
20 additional contact credits for ₹50
The actual price and number of credits available for purchase will be displayed at the time of purchase.
4. Payment Confirmation
A paid service will normally be activated only after Vasasthala receives successful payment confirmation from the applicable payment gateway.
If the payment gateway shows a payment as unsuccessful, pending, failed, cancelled, or otherwise incomplete, the related service may not be activated until successful confirmation is received.
Users should not make repeated payments immediately when a payment appears pending.
If money has been debited but the service has not been activated, the user should contact us with the relevant transaction information.
5. Failed or Unsuccessful Payments
If a payment fails and no amount is actually settled to Vasasthala, no refund is normally required from us because the transaction was not successfully completed.
If money has been debited from the customer’s bank account but the payment is reported as failed or incomplete, the payment may be subject to the payment gateway or banking system’s reversal process.
Where Vasasthala receives the amount despite the service not being successfully activated, we will take reasonable steps to investigate and process an appropriate resolution.
6. Duplicate Payments
If you believe that you have accidentally paid twice for the same service, please contact us as soon as possible.
We may verify:
- Transaction reference
- Payment date and time
- User account
- Amount paid
- Payment status
- Service activation status
Where a genuine duplicate payment is confirmed and the additional amount has been received by us, we may process an appropriate refund after verification.
7. Seller Plan Cancellation
A seller should review the plan, price, duration, slot allowance, and other benefits before completing payment.
Once a seller subscription has been successfully activated, cancellation does not automatically mean that the unused portion of the plan will be refunded.
Because subscription plans may immediately provide access to listing capacity and platform features, refunds will be considered according to the circumstances of the request, this policy, and applicable law.
8. Seller Plan Expiry
A seller plan is valid for the period displayed at the time of purchase.
When the plan expires:
- The plan does not automatically renew unless expressly stated otherwise.
- Unused slots from the expired plan do not carry forward.
- Expiry does not automatically refund the purchase price.
- Existing valid properties may continue according to their own property validity rules and the platform’s Terms & Conditions.
9. Listing Slot Consumption and Refunds
A seller listing slot may be consumed when a property is published or when an eligible Boost/Renew action is completed.
Once a slot has been consumed, it is not automatically returned because the property later:
- Expires
- Is moved to Trash
- Is restored
- Is permanently deleted
Accordingly, expiration, deletion, or removal of a property does not by itself create an entitlement to a refund for the plan or service that provided the consumed slot.
10. Boost and Renew Services
If Vasasthala offers a paid Boost/Renew service in the future, the applicable price and service details will be displayed before payment.
A successfully completed Boost/Renew service may:
- Refresh the property’s publication period
- Reset the property validity period
- Extend the property for another validity period
- Consume an additional seller listing slot according to platform rules
Once the Boost/Renew service has been successfully completed and the benefit has been applied to the property, the payment will generally not be refundable solely because the seller later chooses not to use the property.
This does not limit any refund rights that cannot legally be excluded.
11. Buyer Contact Credits
Contact credits are digital platform benefits that may be used to access eligible seller contact information.
Once a contact credit has been successfully used to unlock seller contact information, that credit is considered consumed.
A buyer generally cannot request a refund simply because:
- The seller does not respond
- The seller does not answer a call
- The buyer changes their mind
- The property is no longer of interest
- The buyer does not complete a transaction with the seller
- The buyer does not ultimately purchase or rent the property
However, if a contact was incorrectly charged because of a verified technical error on our platform, we may restore the credit or provide another appropriate resolution after investigation.
12. Purchased Contact Credits
Where additional contact credits are purchased, the number of credits and price will be displayed before payment.
Once purchased, credits may be subject to the applicable validity and usage conditions displayed at the time of purchase.
If a buyer believes that credits were deducted incorrectly, the buyer should contact us with the relevant account and transaction information.
We may review account records and restore a credit or provide another appropriate resolution where a genuine technical or system error is confirmed.
13. Account Deletion
Deleting a Vasasthala account does not automatically create an entitlement to a refund.
In particular, account deletion does not automatically refund:
- Previously purchased seller plans
- Consumed listing slots
- Used contact credits
- Completed Boost/Renew services
- Other services that have already been delivered or activated
Refund requests will be considered separately according to this policy and applicable law.
14. Property Removal by Vasasthala
Vasasthala may remove or restrict a property listing when it violates our Terms & Conditions, applicable law, or platform rules.
Removal of a listing because of a seller’s violation does not automatically create a refund entitlement.
If a listing is removed because of an error attributable to Vasasthala, the matter may be reviewed and an appropriate resolution may be provided where applicable.
15. Fraudulent or Unauthorized Transactions
We may investigate transactions that appear fraudulent, unauthorized, manipulated, or otherwise suspicious.
Where necessary, we may:
- Temporarily suspend a paid service
- Restrict an account
- Reverse an improperly obtained benefit
- Request additional information
- Coordinate with the payment provider
- Take other reasonable action to protect users and the platform
Refunds in such cases will be handled after verification and in accordance with applicable law.
16. Refund Processing
Where a refund is approved, it will normally be processed through the payment method or payment channel used for the original transaction, where technically possible.
The time taken for the amount to appear in the customer’s account may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution.
Vasasthala cannot guarantee the exact settlement time controlled by an external payment provider.
17. How to Request a Refund
To request a refund or report a payment issue, contact us using the official support details provided on the website.
Please provide, where available:
- Your registered name
- Registered mobile number
- Email address
- Transaction ID/reference
- Date of payment
- Amount paid
- Service or plan purchased
- Reason for the request
- Relevant screenshots or payment confirmation, if available
Providing complete information helps us investigate the request more quickly.
Email: support@vasasthala.com
18. Refund Review
Every refund request may be reviewed based on:
- Payment status
- Service activation
- Whether the purchased benefit has been used
- Whether credits or slots have been consumed
- Technical errors
- Duplicate transactions
- Account history
- Reason for the request
- Applicable laws and regulations
Submitting a refund request does not automatically guarantee approval.
19. Legal Rights
Nothing in this policy is intended to remove or restrict any rights or remedies that a customer may have under applicable Indian law.
Where applicable law requires a refund, cancellation right, replacement, or other remedy, the applicable legal requirement will prevail over any conflicting provision of this policy.
20. Changes to This Policy
We may update this Refund & Cancellation Policy when our services, pricing, payment methods, business model, or legal requirements change.
The updated version will be published on this page with a revised effective or last-updated date.
We encourage users to review the policy before making a purchase.
21. Contact Us
For questions about payments, cancellations, refunds, or transactions, please contact:
Vasasthala
Operator: Ashwini C
Email: support@vasasthala.com
Website: https://vasasthala.com/
Last Updated: August 22, 2026